Frequently Asked Questions
Welcome to the Wattson Audio FAQ page. Here, you’ll find answers to common questions about our products, services, and technologies. Whether you’re setting up a new device, troubleshooting an issue, or exploring advanced features, this resource is designed to provide clear and helpful guidance. At Wattson Audio, we’re passionate about creating exceptional musical experiences, and this page is here to ensure you get the most out of your journey with our products. If you don’t find the information you’re looking for, feel free to reach out to our support team—we’re always here to help.
What is the trailing number in the streamer's name on the network?
As UPnP / DLNA devices, the Madison and the Emerson announce themselves on the local network using their friendly name.
For identification purpose, the last number of its IP address is automatically added at the end of its friendly name. This number cannot be changed by the user, even when the friendly name is changed.
To learn more about the how to change the name of the Madison or the Emerson on the network, you can refer to their installation guides.
What does mean the "Wrong file format" error during a firmware update?
The necessary firmware file for the update of your streamer is a "binary" file ending with a ".bin" extension. The selection of any other file format will produce this error "Wrong file format".
In order to solve this problem, ensure that the file you have updated is indeed the expected binary file and that its name ends with the ".bin" extension.
If the update file still includes the ".zip" extension, it means that it has not yet been unzipped. Double-click on this file in order to unzip it and ensure that the resulting file name ends with ".bin" before starting the updated process.
If the update file ends with the extension ".bin", ensure that you are selecting the appropriate file when you click on "Selection of the .bin file".
Why is it not always possible to connect with AirPlay?
As long as you do not change the friendly name of your streamer, you will have no problem connecting with AirPlay.
If you want to change the friendly name of your Madison or your Emerson, you must absolutely use no special characters or emoticons in the new name. Apart from standard alphanumeric characters, only the space " ", the dash "-" and the underline "_" can be used.
Should you experiment troubles to connect with AirPlay, try to rename your device from its Web page and to respect the rules above.
This limitation should be solved in a future firmware update.
Are the Wattson Audio streamers compatible with Roon?
Yes, the Madison and the Emerson are certified Roon Ready.
This means we use the Roon streaming technology that gives you access to the highest levels of audio performance, without compromise, backed by a comprehensive and intuitive user interface, simple configuration and rock-solid daily reliability.
You will need to install the latest firmware to use your device with Roon.
Which control applications may I use?
We strongly recommend the use of our iOS Wattson Music app. It has been optimized for the Madison and the Emerson and offers an integral control of your device’s functionalities.
Our Wattson Remote app for Android also provides access to all settings of your Wattson Audio devices. However, the functionality related to the access to music content and music streaming is not yet available in this version and will be included in a future update.
In the meantime, as Media Renderers, our streamers respond to the UPnP AV /DLNA protocol and may be piloted by numerous applications compatible with this norm. We may namely recommend Audirvana for macOS and Windows, BubbleUPnP and mConnect Player for the Android devices.
Wattson Audio does not provide technical support with these third-party applications.
Are you encountering a problem that is not described here?
If you do not find an answer to a question about our streamers, please contact your Wattson Audio retailer.