Terms & Conditions
ARTICLE 1 - SCOPE
1.1. Wattson Audio SA (hereinafter « WA ») is a Swiss limited company registered in Switzerland under UID number CHE-467.757.191 and located at ZI Le Trési 6B, 1028 Préverenges, Switzerland.
1.2. « Wattson Audio » is a brand registered, owned, operated and managed by WA.
1.3. The present General Terms and Conditions (hereinafter « GTC ») govern the business relations between WA and its customers (hereinafter « the Client »), and apply to all legal transactions relating to Wattson products purchased through authorized dealers, as well as to any direct contractual relationship entered into with WA by email, by phone, or in written offers.
1.4. The confirmation of an order and/or purchase of a Wattson product implies the Client’s acceptance of these GTC in their entirety. The Client declares that he has the legal capacity to contract with WA on the basis of these GTC. The Client warrants that all information provided is accurate and complete.
1.5. Any person who places an order declares that he/she is above the age of 18 and has the legal capacity to enter into contracts.
1.6. These GTC may be amended at any time by WA without prior notice. It is incumbent upon the Client to review the applicable version of the GTC in force at the time of purchase.
Article 2 - PRODUCTS
2.1. The products are described in official Wattson Audio documentation, including but not limited to brochures, data sheets, product manuals, advertising materials, and the official website. The specifications and information provided therein are believed to be accurate and reliable; however, they do not constitute contractual documents unless expressly stated otherwise in writing.
Product images used in brochures, data sheets, advertising materials, or on the official website are provided for illustration purposes only and are not binding. WA assumes no responsibility whatsoever for any errors or omissions in connection with such images, descriptions, or instructions.
Article 3 - PRICES
3.1. Unless otherwise expressly stated, prices are quoted in Swiss Francs (CHF) and are exclusive of applicable taxes.
3.2. Additional costs (including but not limited to customs duties, import taxes, VAT, transportation, insurance, or other charges) may apply depending on the place of delivery and are not included in the quoted price.
3.3. WA reserves the right to modify its prices and conditions at any time without prior notice. The price applicable to a product shall be the price agreed between the Client and the authorized dealer at the time of purchase, or, in the case of a direct transaction with WA, the price confirmed in the written order acknowledgment issued by WA.
3.4. Any promotional discounts or special offers granted in the context of advertising campaigns or commercial programs shall be applied in accordance with the specific terms and conditions of the relevant campaign and reflected in the final invoice.
3.5. Product offers are subject to availability and remain valid while stocks last, unless otherwise specified in writing by WA or the authorized dealer.
3.6. WA shall not be held responsible for typographical, administrative, or technical errors affecting price indications or product information. In the event of a manifest error in pricing, WA reserves the right to cancel or refuse an order placed on the basis of such error.
ARTICLE 4 - ORDER
4.1. In the case of an order placed through the online store, the Client submits a binding offer for all items in the shopping cart by clicking the “Place Order” button. Prior to submitting the order, the Client may review and, if necessary, correct the order, including the accuracy of product details, value, and quantity. After the order has been submitted, the Client will receive an order confirmation by e-mail. The receipt of this automatically generated confirmation does not constitute acceptance of the order or a guarantee of delivery. It merely confirms that the online store has received the order and that it will be processed. The order will be processed upon payment of the invoiced amount and shall become final only upon acceptance by WA.
4.2. In exceptional circumstances, in particular in the event of insolvency or the provision of incorrect information by the Client, WA reserves the right to reject the order. In such cases, the Client will be notified without undue delay.
4.3. WA shall not be held liable for any technical or computer error that alters an order without its knowledge. WA therefore reserves the right to cancel an order if the invoiced amount deviates from the prices normally charged for the respective products.
Article 5 - PAYMENT
5.1. Payment terms for products and services are determined by the authorized dealer at the time of purchase, or, in the case of a direct transaction with WA, as specified in the written offer or order confirmation issued by WA.
5.2. In the event of a direct transaction with WA, payments may be made by bank transfer or other payment methods expressly accepted by WA. Any bank charges, transaction fees, currency conversion fees, or similar costs shall be borne by the Client.
5.3. Products are shipped from Switzerland unless otherwise specified in writing. For international deliveries, customs duties, import taxes, VAT, and any other applicable charges may be levied by the destination country. Such charges are not included in the purchase price and shall be borne exclusively by the Client.
Article 6 - DELIVERY
6.1. Products shall be delivered to the address agreed upon between the Client and the authorized dealer, or, in the case of a direct transaction with WA, to the delivery address specified in the written order confirmation. By confirming a purchase, the Client acknowledges having read and accepted these GTC.
6.2. The quantity of products delivered shall be indicated on the delivery note and invoice. In the event of missing items or reduced quantities, the Client shall not be entitled to compensation or damages. If a charged product cannot be delivered, the corresponding amount shall be refunded to the Client. No substitute delivery shall be made unless expressly agreed, and no claim for further damages may be asserted.
6.3. Delivery times are provided for guidance only. In the case of a direct transaction with WA, available products are generally dispatched within two (2) to five (5) working days, unless otherwise specified. If a product cannot be dispatched within the expected timeframe, the Client shall be informed accordingly.
6.4. WA may delegate delivery to external service providers. Any delivery deadlines communicated by WA are indicative only. WA shall use reasonable efforts to meet estimated delivery times; however, delays shall not entitle the Client to cancel the order, refuse delivery, claim compensation, or assert any late-delivery penalty.
6.5. Risk shall pass to the Client upon delivery of the products to the agreed delivery address or upon handover to the carrier, as applicable. WA shall not be liable for theft, loss, or damage occurring after such transfer of risk. If the Client has concerns regarding delivery security, it is the Client’s responsibility to request appropriate delivery services (e.g., insured or signature-required delivery).
6.6. Delivery notes and invoices may be provided electronically where possible.
Article 7 - reservation of ownership
7.1. The goods will remain the property of WA until the invoice is paid in full.
article 8 - right of return
8.1. The Client is responsible for inspecting the goods immediately upon delivery. Any defects, damage, or incomplete delivery must be notified to WA or, where applicable, to the authorized dealer without undue delay after discovery.
If the goods are delivered in visibly damaged condition, the Client must submit appropriate evidence (including photographs of the damaged goods and packaging) together with a written description of the issue within forty-eight (48) hours of receipt. Where delivery is performed by a carrier, any visible damage must also be noted on the delivery document provided by the carrier at the time of delivery.
Failure to comply with these notification requirements may result in the loss of the Client’s right to assert claims relating to the defect or damage.
8.2. Any right of return, if applicable, must be exercised within a maximum of fourteen (14) calendar days from the date of receipt, as evidenced by the postmark or delivery confirmation. Products must be returned in their original packaging, in perfect cosmetic and functional condition, complete with all accessories and documentation.
Returns are made at the expense and risk of the Client unless otherwise agreed in writing. WA reserves the right to refuse returns that do not meet these conditions.
8.3. Except where otherwise required by mandatory law, products ordered in error by the Client shall not be taken back or refunded.
article 9 - warranty
9.1. The warranty period (hereinafter referred to as the “Warranty Period”) shall be valid for two (2) years from the date of shipment or from the date of purchase in a retail store.
The two (2) year standard warranty is transferable to a subsequent owner, provided that the product was originally purchased through an authorized dealer and valid proof of the original purchase date is supplied.
The Warranty Period shall be extended by one (1) additional year (for a total of three (3) years from the original date of purchase) if the Client registers the product in the Wattson Lounge member area and provides valid proof of purchase within the required registration period.
The additional one (1) year extended warranty applies solely to the original purchaser who completed the registration and is non-transferable. Upon transfer of ownership, only the remaining portion (if any) of the original two (2) year standard warranty shall apply.
9.2. The products are warranted to be free of any defect with respect to workmanship, quality, reliability and performance during the Warranty Period.
9.3. This Warranty Period continues to be valid irrespective of the fulfilment of possible warranty services. WA or the merchant shall provide warranty either by repairing the product free of charge (the original Warranty Period continues to apply to the entire product), or by providing a partial or full replacement with an equivalent product. Any replacement product shall remain subject to the original Warranty Period and shall not extend or renew the Warranty Period.
9.4. Should the Client find that a product has failed after expiration of the Warranty Period, the defective piece of equipment will be repaired for as long as suitable replacement components are available. The Client shall bear any labour and component costs incurred in the repair or refurbishment of said equipment.
9.5. Within the Warranty Period, any attempt to repair the product by anyone other than WA or any third party authorized by WA will void the warranty. Should the Client decide to return the product for repair, WA reserves the right to assess any modifications or repairs made by the Client and determine whether they fall within warranty limitations.
9.6. In no event shall WA be liable for direct, indirect, special, incidental or consequential damages (including loss of profits) incurred through the use of the product. Implied warranties are expressly limited to the duration of this Warranty Period.
article 10 - FORTUITOUS EVENTS OR EVENTS OF FORCE MAJEURE
10.1. WA will not be liable for failure to perform any of its obligations under these GTC to the extent such performance is hindered, delayed or prevented by fortuitous events or events of force majeure. WA will provide notice to the Client of such fortuitous event or event of force majeure within five (5) days after the occurrence. Should WA be unable to perform its obligations for more than thirty (30) days, the Client has the right to cancel any pending order. In such case WA will proceed to a complete refund of the order.
article 11 - DATA PRIVACY PROTECTION
11.1. The privacy policy statement is an integral part of these GTC. By accepting these GTC, the Client also agree to the privacy policy statement.
article 12 - APPLICABLE LAW AND JURISDICTION
12.1. These GTC as well as the contracts concluded in pursuance thereof are governed by Swiss law.
12.2. Any disputes arising hereunder shall be settled before the competent court at the principal place of business of the company Wattson Audio SA, ZI Le Trési 6B, 1028 Préverenges, Switzerland.